When will my order ship?
Orders are typically processed and shipped within 3 business days of purchase.
How do I track my package?
Once your order is shipped, we'll send you a tracking number. Simply visit the carrier's website and enter the tracking number to check the status of your package.
Why can't I track my order on the website?
Please note that tracking information will appear 2-5 days after being updated.
Therefore, if you cannot find the tracking information for your package, please try again after 1-2 days.
Why isn't my shipment status updated?
Your shipment may be delayed for a variety of reasons. Common delays may be due to weather conditions, customs, or backlogs.
What payment methods do you accept?
We accept Paypal, credit cards (Visa, MasterCard, Discover and American Express) and debit cards.
What is your return policy?
If there is an issue with your order (e.g., product defect, order error, damaged order, etc.), please contact us within 7 days of receiving your order. We will be happy to review the situation and, if approved, will replace the item. Please do not return the item until we have reviewed the issue. Our customer service team will review your return request and provide further instructions. www.chilmoo.com reserves the right to refuse any return request.
You will be responsible for the return shipping costs. The original shipping costs are not refundable.